work experience

  • user researcher

    :ratio (digital agency), Lausanne, February 2020 - present
    • User and stakeholder interviews
    • Usability tests
    • Information architecture and wireframes
    • Market research and benchmarking
    • Heuristic evaluations
    • Web analytics
    • Copywriting

  • administration & communications assistant

    Fondation Pro-XY (support to caregivers), Lausanne, April 2019 - January 2020
    • Customer and employee services
    • Website, social media and newsletter curation
    • Office work management

  • project coordinator

    MySanda, Qualis Vita and HOM @ Careerplus group (services to individuals), Lausanne, September 2017 - February 2019

    Strategy & Market Research

    • Creation of beta version of new service for electronic health records management
    • Growth strategy for home care services
    • Development of organization-management project
    • Market analysis and research

    Communications & Marketing

    • Development of marketing and branding, copywriting
    • Liaising with B2C and B2B clients and partners

    Operations & Administration

    • Governance of self-managed team
    • Implementation of services and data management procedures

  • assistant professor

    Nagasaki Junshin Catholic University (English teaching), Nagasaki, April 2015 - March 2017
    • English language and foreign culture teaching
    • Cross-cultural mediation and interpreting for student and staff delegations abroad
    • Organization of orientation and leisure activities

education & training

  • m.a. in design (service design)

    Hochschule Luzern, Lucerne, September 2020 - July 2022

    Focus on behavior design and public services. Thesis project about community engagement for tackling waste management issues.

  • web application development courses

    EPFL Extension School, Lausanne, June 2019 - September 2020

    My Digital Future Fellowship - online courses for applied digital and web development skills

  • celta certificate

    St Giles International, San Francisco, February - March 2015

    Cambridge English Level 5 Certificate in Teaching English to Speakers of Other Languages

  • m.a. in asian languages and cultures (japan)

    Università Ca' Foscari, Venice, November 2012 - October 2014, 110/110 cum laude
    • Hosei University, Tokyo - Overseas exchange
    • Ludwig-Maximilians-Universität, Munich - Erasmus project

  • b.a. in asian languages and cultures (japan)

    Università Ca' Foscari, Venice, September 2009 - November 2012, 110/110 cum laude
    • Bunka Institute of Language, Tokyo - Japanese language course

hobbies

exploring the known and the unknown, singing, cooking and eating in good company, writing letters and postcards, swimming, hiking
why atram? Little Marta liked signing her drawings spelling her name backwards. I'm now looking for that Marta to show me how to be a grown-up child.